30-Day Return Window
Customers may request a return within 30 days after receiving their order.
Eligible products may qualify for a refund or exchange. To be accepted, returned items must be in their original condition, including original packaging, included accessories, and proof of purchase when applicable.
How to Request a Return
Before sending any item back, please contact our customer support team with your order information.
Email: support@jewelcover.shop
Phone: (256) 208-5563
Once your return request is approved, we will provide return instructions and any required return details.
Returns sent without prior approval may not be accepted.
Return Shipping
We provide prepaid return shipping for approved returns involving:
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Damaged products
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Defective products
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Incorrect items received
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Missing items
For approved change-of-mind returns, return shipping arrangements will be handled according to the instructions provided by our customer support team.
Refund Processing
After we receive and inspect the returned item, approved refunds will be issued to the original payment method.
Please allow 5–10 business days after the refund is issued for your bank, card issuer, or payment provider to complete processing.
Order Cancellation
Cancellation requests must be submitted before shipment.
Once an order has been shipped, returns and refunds will be handled according to this Refund Policy.
Non-Returnable Items
Certain items may not qualify for no-reason returns, including:
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Custom-made or personalized products
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Clearance or Final Sale items
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Gift cards
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Opened intimate or hygiene-sensitive products
These exclusions do not affect your rights regarding items that arrive damaged, defective, incorrect, or incomplete.
Contact Information
For return, refund, or order questions, please contact us:
Store Name: Pandora
Website: jewelcover.shop
Email: support@jewelcover.shop
Phone: (256) 208-5563
Business Address:
3307 Ridge Manor Drive,
Hoover, AL 35216,
United States