What jewelry products do you offer?
Pandora offers a selection of jewelry including rings, charms, necklaces, earrings, and bracelets.
Product pages provide available details such as styles, variations, materials, sizing information, and care instructions when applicable.
Where do you ship?
We currently ship within the United States only.
Free standard shipping is available for all U.S. orders.
How long does shipping take?
Orders are usually processed within 1–2 business days.
After shipment, standard delivery typically takes 4–6 business days.
Tracking information will be provided after your order ships.
Can I cancel my order?
Cancellation requests must be submitted before shipment.
Once an order has shipped, please refer to our Refund Policy for return and exchange options.
What is your return policy?
Eligible items may be returned or exchanged within 30 days after delivery.
Approved return shipping is covered for eligible returns, including damaged, defective, incorrect, or incomplete orders.
Please review our Refund Policy for full details.
What items cannot be returned?
Certain items are not eligible for change-of-mind returns, including:
-
Customized products
-
Clearance or Final Sale items
-
Gift cards
-
Opened intimate or hygiene-sensitive products
These exclusions do not affect your rights regarding damaged, defective, incorrect, or missing items.
What payment methods do you accept?
Payments are processed in U.S. Dollars (USD).
We accept eligible payment methods available at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Applicable taxes are collected where required by law.
How long do refunds take?
Approved refunds are issued to the original payment method.
Please allow 5–10 business days for your bank or payment provider to process and display the refund.
How can I contact customer service?
Our support team can help with orders, shipping, returns, payments, and product questions.
Contact us:
Store Name: Pandora
Website: jewelcover.shop
Email: support@jewelcover.shop
Phone: (256) 208-5563
Business Address:
3307 Ridge Manor Drive,
Hoover, AL 35216,
United States