Privacy Policy

Pandora ("we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit our website, place an order, contact customer support, or use our services.

Information We Collect

We may collect the following types of information:

Name, email address, phone number, billing address, and shipping address
Payment and transaction information
Order history, returns, exchanges, and customer service communications
Device information, IP address, browser information, cookies, and website activity

How We Use Your Information

We use personal information to:

Process and fulfill orders
Complete payments and prevent fraud
Provide customer support
Manage returns and exchanges
Improve our website and services
Send marketing communications where permitted
Comply with legal obligations

Sharing of Information

We may share necessary information with trusted service providers, including:

Shopify and ecommerce service providers
Payment processors
Shipping and fulfillment partners
Analytics and advertising providers
Security providers and professional service providers
Government authorities when required by law

We do not sell personal information for payment or other commercial purposes. Where required by law, customers may request to opt out of certain data sharing or targeted advertising activities.

Cookies and Advertising Technologies

We use cookies and similar technologies to operate our website, analyze website traffic, prevent fraud, and improve advertising performance.

We may use services such as Google Ads Remarketing and Conversion Tracking to understand advertising effectiveness and provide relevant advertisements.

You may manage cookie settings through your browser or device preferences.

Data Security and Retention

We use reasonable security measures to protect your personal information.

However, no online system can guarantee complete security.

We retain information only as long as necessary for business operations, legal obligations, dispute resolution, and security purposes.

Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your information
Opt out of certain data sharing or targeted advertising

California residents may have additional rights under the CCPA and CPRA.

To submit a privacy request, please contact us. We may verify your identity before completing certain requests.

Global Privacy Control (GPC)

Where required by applicable law, we recognize valid Global Privacy Control signals as requests to opt out of certain data sharing or targeted advertising activities.